FAQ Page

Frequently Asked Questions About our Products:

Shipping & Handling: 

  • How are the frames shipped and what is the estimated delivery time?
    • The frames are shipped with thick styrofoam to secure the frame during shipment. It takes 1-2 business days to process the order, and we use USPS Parcel Select to ship the frames. Normally, it takes from 4-7 days for shipping.
  • Do you offer international shipping?
    • Yes, however international shipping fees can differ per order, depending on your location. Please contact us for more details.
  • Do you offer gift wrapping and personalization options?
    • We offer personalization such as personal picture printing, press flower arrangement and feather arrangements.


    Return Policy:

    • How Can I Make a Return? 
      • Returns are accepted within 30-days after the order delivers. However, the customers are responsible for return shipping costs on furniture item. 

      General Questions: 

      • What materials are used to make the frames?
        • We use a variety of high-quality materials to make our frames, including wood, metal, brass, and acrylic. Wooden Frames: come in a range of finishes, including natural wood, painted wood, and distressed wood. Metal & Brass Frames: 100% Natural Metal. Acrylic Frame: 100% Clear acrylic sheets. In addition, we use real glass to protect your photos and artwork, and all of our frames come with sturdy hardware for easy wall mounting.
        • What size picture frames do you offer?
          • We offer a variety of picture frame sizes to choose from, including 4x6, 5x7, 5x7.5, 6x8, 6x8.5, 8x10, and 11x14
          • Can the frames be hung both vertically and horizontally? 
            • Yes, most frames can be placed vertically and horizontally, it will be stated in individual listing
          • Can I purchase frames in bulk for a discounted price?
            • Yes, we also bulk order prices. Please contact us for more details.
            • Do you offer custom sizes or designs?
              • Yes, we can customize the size and design, but the lead time is 6 weeks and in addition we charge $75 for size customization. You can provide the design and size for us and we will make the frame for you.
            • How can I care for and clean the frames?
              • You can use any soft fabric (like an eyeglasses cleaning cloth) to gently wipe out any dust build up.


            Additional Questions: 

            If you have additional questions regarding our products, please contact our support team at ausiquedecor@gmail.com and our team will get back to you as soon as possible. Thank you for shopping with us!